Job Description
Join our award-winning support team as a Chat Support Agent in Columbus! We're hiring immediately with paid training to launch your career in customer service. No prior experience needed—just your passion for helping others and excellent communication skills.
As a key member of our digital support squad, you'll resolve customer inquiries via live chat, troubleshoot technical issues, and deliver exceptional service. Enjoy competitive pay, flexible scheduling, and opportunities for advancement within our growing tech company.
What We Offer:
- Immediate hire – start in 7-10 days
- 2-week paid training program
- Comprehensive benefits package
- Remote/hybrid work options
- Career growth pathways
Responsibilities
- Respond to customer inquiries via live chat with 95%+ satisfaction rate
- Resolve technical issues using knowledge base and escalation protocols
- Document interactions in CRM system with 100% accuracy
- Collaborate with Tier 2 support on complex cases
- Maintain product knowledge through continuous learning modules
- Meet KPIs for response time (avg < 60 sec) and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Exceptional written communication skills
- Ability to multitask across 3-4 chat sessions
- Proficient with CRM and ticketing systems
- Customer service or tech support experience a plus
- Must pass background check and drug screening
- Reliable internet connection (10+ Mbps)