Job Description
Join our dynamic team as a Chat Support Agent and become the digital voice of our brand! We're seeking tech-savvy individuals to provide exceptional customer service via live chat during night shifts in San Antonio, TX. This is your opportunity to launch a rewarding career with immediate start and competitive compensation. Enjoy flexible scheduling, comprehensive training, and a supportive remote-first culture where your contributions directly impact customer satisfaction and business growth.
Responsibilities
- Deliver real-time chat support to resolve customer inquiries, technical issues, and product questions
- Maintain detailed documentation of interactions and resolution steps in CRM systems
- Collaborate with cross-functional teams to escalate complex issues and improve support workflows
- Monitor chat queues with average response time under 60 seconds
- Identify upsell opportunities and promote new features/services
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed monthly performance metrics (CSAT, resolution rate)
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or chat support experience
- Exceptional written communication with flawless grammar and tone
- Proficiency in CRM software (Zendesk, Salesforce) and chat platforms
- Strong problem-solving skills with ability to multitask effectively
- Reliable high-speed internet and quiet home office setup
- Availability for night shifts (11 PM - 7 AM CST, 5 days/week)
- Typing speed minimum 60 WPM with 95% accuracy