Job Description
Join our elite customer support team and become the voice of innovation! GlobalConnect Solutions Inc. is seeking passionate Chat Support Agents for our night shift operations in Dallas. As a key player in our 24/7 support ecosystem, you'll resolve complex customer inquiries via live chat, ensuring exceptional experiences that drive loyalty and growth. This role offers competitive compensation, comprehensive benefits, and a pathway to career advancement in a dynamic tech environment.
Responsibilities
- Deliver real-time chat support for high-volume customer inquiries
- Resolve technical issues and troubleshoot software problems
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics (CSAT, resolution time)
- Identify process improvement opportunities
- Participate in continuous training programs
Qualifications
- 1+ years of customer support experience
- Exceptional typing speed (60+ WPM)
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving and conflict resolution skills
- Available for consistent night shifts (11 PM - 7 AM CST)
- High school diploma or equivalent
- Experience with SaaS platforms
- Ability to work independently in remote settings