Job Description
Join TechConnect Solutions as a Remote Chat Support Agent and become the voice of our customers! We're seeking dedicated night shift professionals to deliver exceptional support via live chat while working from home. Enjoy competitive pay, flexible scheduling, and a dynamic team environment—all while making a real impact. If you're tech-savvy, patient, and thrive in fast-paced digital interactions, this is your opportunity to shine!
Responsibilities
- Respond to customer inquiries via live chat with empathy and efficiency
- Troubleshoot technical issues and provide step-by-step solutions
- Maintain detailed records of interactions in our CRM system
- Collaborate with cross-functional teams to resolve complex cases
- Meet performance metrics including response time and CSAT scores
- Stay updated on product knowledge and company policies
- Escalate critical issues to senior support specialists
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or chat support experience
- Minimum 55 WPM typing speed with high accuracy
- Strong problem-solving and written communication skills
- Reliable high-speed internet and quiet home office setup
- Ability to work night shifts (10 PM - 6 AM MST)
- Basic technical troubleshooting knowledge
- Experience with CRM software (Zendesk preferred)