Job Description
Join our award-winning support team in Columbus! We're urgently hiring Chat Support Agents with comprehensive paid training. No prior experience required—just your passion for helping others. Enjoy competitive pay, flexible schedules, and a dynamic work environment. Our 4-week paid training program equips you with industry-leading tools and techniques to excel in digital customer support. Grow your career while making a tangible impact in our clients' experiences.
What We Offer:
- 4 weeks of paid, hands-on training
- Full-time benefits package (health, dental, vision)
- Clear advancement path to senior roles
- Remote-first hybrid work options
- Performance-based quarterly bonuses
Responsibilities
- Provide exceptional support via live chat, email, and social media channels
- Resolve customer inquiries within SLA targets
- Document interactions accurately in CRM systems
- Collaborate with technical teams for complex issue escalation
- Contribute to knowledge base articles and process improvements
- Monitor chat queues during assigned shifts
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent
- 60+ WPM typing accuracy
- Proficient in Microsoft Office and web browsers
- Strong written communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting experience preferred
- Must pass background check and drug screening
- Reliable internet connection (for hybrid roles)