Job Description
We're urgently seeking talented Chat Support Agents to join our dynamic team in Los Angeles! This is a high-impact role for immediate starters who thrive in fast-paced environments. As a key customer touchpoint, you'll resolve inquiries, build relationships, and drive satisfaction through seamless digital communication. Join us to accelerate your career in customer excellence with competitive compensation and growth opportunities.
Responsibilities
- Deliver real-time support via live chat with 95%+ satisfaction rates
- Resolve technical inquiries, billing issues, and product questions
- Maintain detailed case documentation in CRM systems
- Collaborate with technical teams for complex issue escalation
- Meet/exceed KPIs for response time and resolution efficiency
- Proactively identify process improvements for customer experience
Qualifications
- Minimum 1 year customer service experience
- Exceptional written communication with typo-free accuracy
- Ability to type 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar platforms
- Strong problem-solving skills under pressure
- Available for flexible shifts including weekends
- U.S. work authorization and reliable tech setup