Job Description
Join TechConnect Solutions as a Chat Support Agent and launch your career in customer service! We're urgently hiring for multiple entry-level positions across Ohio with comprehensive paid training. No prior experience required – we'll equip you with the skills to succeed in a fast-paced digital environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Our Columbus-based team values collaboration and growth, making this the perfect stepping stone to a fulfilling career in tech support.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in our CRM system
- Collaborate with team members to resolve complex customer problems
- Maintain professional and empathetic communication in all interactions
- Adhere to company protocols and security guidelines
- Continuously improve product knowledge through ongoing training
- Meet daily performance metrics for response time and resolution
Qualifications
- High school diploma or equivalent required
- Excellent written communication skills (English)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Comfortable working in a remote/digital environment
- Basic computer proficiency with internet navigation
- Positive attitude and willingness to learn
- Must be authorized to work in the US