Job Description
Join our dynamic support team as a Chat Support Agent in Columbus, Ohio! We're seeking tech-savvy individuals with excellent communication skills to deliver exceptional customer service through chat channels. Enjoy weekend flexibility with our Saturday/Sunday shifts, while receiving comprehensive paid training to excel in this role. This position offers a pathway to grow within our nationally recognized tech company, with opportunities for advancement and competitive benefits.
Responsibilities
- Provide real-time chat support to resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with technical teams to resolve complex issues beyond scope
- Adhere to SLA metrics for response time and resolution efficiency
- Contribute to knowledge base improvements through feedback and documentation
- Participate in ongoing training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience via chat/email/phone
- Proficient in typing (60+ WPM) with strong written communication skills
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting knowledge for software/hardware issues
- Must be available for weekend shifts (Saturdays & Sundays)
- Pass background check and drug screening