Job Description
Join our award-winning support team as a Chat Support Agent in sunny Jacksonville, FL! We're seeking energetic professionals to deliver exceptional customer experiences through our digital chat channels. Enjoy competitive pay, comprehensive paid training, and a vibrant team culture while working flexible weekend shifts. No prior experience required – we provide all tools for success!
Responsibilities
- Deliver real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing issues, and service requests
- Maintain detailed documentation of customer interactions
- Collaborate with technical teams to resolve complex escalations
- Meet performance metrics for response time and resolution rate
- Participate in continuous training and process improvement initiatives
Qualifications
- High school diploma or equivalent required
- 40+ words per minute typing speed with high accuracy
- Strong written communication and problem-solving skills
- Ability to multitask in a fast-paced digital environment
- Weekend availability (Sat/Sun shifts, 8-12 hours/week)
- Proficient with Microsoft Office and web-based tools
- Customer service experience preferred but not required