Job Description
Join TechConnect Solutions as a Chat Support Agent and launch your career in customer service excellence! We're seeking enthusiastic communicators to join our dynamic team in Chicago, IL, with flexible weekend shifts. Enjoy comprehensive paid training to master our cutting-edge platforms and deliver exceptional digital customer experiences. This remote-friendly role offers competitive compensation, growth opportunities, and a supportive team environment where your skills make an impact every day. Perfect for students, professionals seeking weekend work, or career changers ready to enter the tech support space.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with tier-2 support for complex escalations
- Adhere to SLA targets and quality assurance standards
- Proactively identify upsell opportunities for premium services
- Participate in weekly performance reviews and training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 50 WPM typing speed with 98% accuracy
- Experience in customer service or tech support preferred
- Strong written communication skills in English
- Ability to work independently on weekend shifts (Sat/Sun)
- Proficiency with web-based chat platforms (Zendesk, Intercom)
- Basic troubleshooting knowledge for software/hardware issues
- Positive attitude and problem-solving mindset