Job Description
Join Chicago's fastest-growing tech support team! NexusConnect Solutions is hosting an exclusive hiring event for Chat Support Specialists in downtown Chicago. We're seeking empathetic communicators to deliver exceptional customer experiences through live chat platforms. Enjoy weekly pay, comprehensive benefits, and a vibrant team environment. No previous tech experience required—full training provided!
What makes us special?
- Weekly pay (every Friday)
- Free downtown parking
- Health/dental/vision insurance
- 401k with company match
- Clear career advancement paths
Responsibilities
- Provide real-time customer support via live chat for SaaS products
- Resolve technical issues, billing inquiries, and account questions
- Document interactions using CRM tools with 99% accuracy
- Collaborate with engineering teams to escalate complex issues
- Maintain 95% customer satisfaction score through personalized support
- Participate in weekly training on new product features
- Support 24/7 rotation schedule (evenings/weekends included)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 50 WPM typing speed with 95% accuracy
- Experience in customer service or chat support (1+ years)
- Proficiency with Zendesk, Intercom, or similar platforms
- Exceptional written communication skills
- Ability to multitask across 3-4 concurrent chats
- Must attend in-person hiring event on June 25th
- Authorized to work in the United States