Job Description
Join SupportHub Solutions as a Chat Support Agent and enjoy the flexibility of weekly pay while making a real impact! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat platforms. This remote-friendly role offers competitive compensation, training, and growth opportunities in Charlotte's thriving tech ecosystem.
Responsibilities
- Resolve customer inquiries via live chat within 2-minute response SLAs
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Upsell products during high-intent customer conversations
- Maintain 95% customer satisfaction rating
- Participate in weekly performance improvement sessions
Qualifications
- 1+ years customer service experience
- 60+ WPM typing speed with 98% accuracy
- Proficiency in Zendesk or Freshdesk platforms
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent
- Reliable internet connection and quiet workspace