Job Description
Join ConnectCare Solutions as a Chat Support Agent and revolutionize customer interactions from home! We're seeking tech-savvy communicators to deliver exceptional service through live chat channels. With weekly pay and full remote flexibility, this role offers the perfect blend of stability and work-life balance.
What You'll Love:
- Weekly direct deposit payments
- 100% remote work environment
- Comprehensive paid training
- Health/dental/vision benefits
- Career advancement opportunities
As a key member of our CX team, you'll resolve inquiries, troubleshoot issues, and drive customer satisfaction—all while enjoying San Diego's vibrant culture from your home office. Ready to earn weekly while making daily impacts?
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and billing concerns using CRM tools
- Maintain detailed case notes and documentation in Salesforce
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed CSAT scores and first-contact resolution metrics
- Participate in weekly performance reviews and training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years customer service experience
- Minimum 60 WPM typing speed with 98% accuracy
- Proficiency in Zendesk, Gorgias, or similar platforms
- Exceptional written communication skills
- Reliable internet (50+ Mbps) and quiet workspace
- Available to work evenings/weekends as needed
- US-based residency required