Job Description
Join TechConnect Solutions' elite night shift team as a Chat Support Specialist! We're hosting a live hiring event in Dallas, TX for tech-savvy communicators ready to deliver exceptional customer experiences. This full-time role offers competitive pay, comprehensive training, and career advancement opportunities in a dynamic tech environment. Work remotely while supporting clients through our cutting-edge chat platform – no weekends required!
Responsibilities
- Provide real-time chat support for technical products and services
- Resolve customer inquiries with empathy and technical accuracy
- Document interactions in CRM systems with precision
- Collaborate with day-team specialists for seamless handoffs
- Meet/exceed performance metrics (response time, resolution rate)
- Proactively identify trends for product improvement
- Maintain 100% compliance with data security protocols
Qualifications
- High school diploma/GED (Bachelor's preferred)
- 1+ years customer service or tech support experience
- Exceptional written communication skills (typing 45+ WPM)
- Proficiency with CRM tools (Zendesk/Salesforce)
- Comfortable with night shift schedule (11 PM - 7 AM)
- Strong problem-solving abilities under pressure
- Reliable high-speed internet connection
- Ability to multitask in fast-paced digital environments