Job Description
We are seeking a dedicated Chat Support Representative to join our dynamic team in Austin, TX. If you excel at providing exceptional customer experiences and want an immediate start, this is your chance to accelerate your career with a leading industry player.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour based on experience.
- Immediate Onboarding: Start making an impact within days.
- Modern Tools: Work with top-tier CRM software and communication platforms.
Don't miss this opportunity to join a forward-thinking company in the heart of Austin. Apply today!
Responsibilities
- Engage with customers in real-time via live chat and messaging platforms to resolve inquiries.
- Diagnose and troubleshoot technical issues or product-related questions efficiently.
- Maintain a high customer satisfaction score (CSAT) through empathetic and professional communication.
- Document customer interactions and feedback in the CRM system accurately.
- Collaborate with the technical team to escalate complex issues and escalate solutions.
- Stay updated on product knowledge to provide accurate information to users.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Proven experience in customer service, technical support, or chat support is a plus.
- Excellent written communication skills with a focus on grammar and tone.
- Ability to type 40+ words per minute (WPM).
- Reliable high-speed internet connection and a quiet workspace.
- Availability to work flexible shifts, including evenings and weekends.