Job Description
Join Our Team as an Entry-Level Chat Support Specialist
FortWorth Tech Solutions is seeking driven and empathetic individuals to join our customer support team. We are looking for Chat Support Representatives who are ready to launch their career in a dynamic, fast-paced environment. In this role, you will be the first point of contact for our clients, providing top-tier service through digital messaging channels.
Whether you are looking for your first job or looking to switch careers into tech support, we offer comprehensive training and a clear path for advancement. Be part of a company that values your growth and rewards your hard work.
Responsibilities
- Respond to Customer Inquiries: Engage with customers via live chat to answer questions, resolve issues, and provide product information.
- Ensure Customer Satisfaction: Maintain a positive, empathetic, and professional tone in every interaction to build trust and rapport.
- Problem Solving: Troubleshoot technical issues and navigate databases to find accurate solutions efficiently.
- Documentation: Accurately document customer interactions, feedback, and solutions in our CRM systems.
- Team Collaboration: Work closely with team leads and other departments to ensure consistent service quality.
- Adherence to Guidelines: Follow company policies, scripts, and quality assurance standards during every shift.
Qualifications
- Education: High school diploma or equivalent required.
- Typing Skills: Must have a minimum typing speed of 40 words per minute (WPM).
- Communication: Excellent written communication skills with a strong command of the English language.
- Technical Proficiency: Basic computer skills and familiarity with internet browsers.
- Experience: No prior customer service or technical experience required; full training provided.
- Reliability: Must have a stable internet connection (for remote/hybrid options) and be available to work flexible shifts, including weekends and evenings.