Job Description
We are currently hosting a Hiring Event in Fort Worth, TX for dynamic individuals ready to launch a rewarding career in customer service. As a Chat Support Representative, you will be the voice of our brand, helping customers navigate our products and services with empathy and efficiency.
Whether you are entering the workforce for the first time or looking to pivot into a high-growth industry, this entry-level position offers comprehensive training, competitive pay, and a supportive team environment. Join us at our Fort Worth location and become part of a team that values your contributions and invests in your future.
Why Apply?
- Competitive hourly pay ($18.00 - $22.00/hr)
- Immediate openings for our Hiring Event
- On-site training provided
- Opportunities for career advancement
- Modern office environment in Fort Worth
Responsibilities
- Respond to incoming customer inquiries via live chat with a friendly and professional tone.
- Resolve customer issues and complaints efficiently while maintaining high customer satisfaction scores.
- Accurately document customer interactions and transaction details in the CRM system.
- Provide accurate information regarding products, services, and account status.
- Collaborate with the support team to improve processes and share best practices.
- Escalate complex issues to senior support staff when necessary.
- Meet daily and weekly performance metrics regarding response time and resolution rate.
Qualifications
- High school diploma or GED equivalent required.
- Basic computer skills and familiarity with typing (minimum 35 WPM).
- Strong written communication skills with excellent grammar and spelling.
- Previous customer service experience is a plus, but not required for entry-level candidates.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable internet connection and a dedicated workspace if working remotely (Hybrid options available).
- Must be available to attend the Hiring Event in Fort Worth, TX.