Job Description
Join Our Team as a Chat Support Representative
We are currently hosting a Hiring Event to fill multiple Chat Support positions across Philadelphia and Georgia. This is an excellent opportunity for individuals looking to start a career in customer service with no prior experience required. We provide comprehensive paid training to ensure your success.
As a Chat Support Agent, you will be the first point of contact for our customers, helping them resolve inquiries via live chat, email, and messaging platforms. We pride ourselves on a supportive work environment and competitive compensation.
Why Apply?
- Zero Experience Needed: We train you from the ground up.
- Flexible Schedules: Choose shifts that fit your lifestyle.
- Competitive Pay: Starting at $15.00/hr with performance bonuses.
- Remote & On-site Options: Work from home or our office locations.
Responsibilities
- Respond to customer inquiries in real-time via live chat, email, and social media messaging.
- Assist customers with product information, account questions, and order tracking.
- Maintain a professional, empathetic, and positive tone in all written communications.
- Resolve customer complaints and issues efficiently while adhering to company scripts and policies.
- Document all interactions accurately within the CRM (Customer Relationship Management) system.
- Collaborate with team leads and other departments to ensure customer satisfaction.
- Meet daily KPIs regarding response time, resolution rate, and customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent is required.
- Must be at least 18 years of age.
- Reliable high-speed internet connection and a quiet home workspace.
- Excellent written English skills, grammar, and typing speed (40+ WPM).
- Basic computer proficiency and ability to learn new software quickly.
- Ability to work flexible hours, including weekends, evenings, and holidays.
- Willingness to undergo a background check and drug screening.