Job Description
Are you a passionate communicator looking to launch a career in customer service? Apex Support Solutions is hosting a Hiring Event for dynamic Chat Support Representatives in Dallas, TX. We are seeking individuals ready to join a forward-thinking team with an Immediate Hire policy. If you thrive in fast-paced environments and love helping people solve problems, we want to meet you.
As a Chat Support Specialist, you will be the first point of contact for our clients, delivering world-class service through our digital channels. We offer a competitive salary, comprehensive benefits, and a clear path for career advancement.
Why Join Us?
- Immediate Start: Onboarding begins as soon as you are hired.
- Competitive Pay: $18 - $22/hr based on experience.
- Modern Work Environment: State-of-the-art facilities in the heart of Dallas.
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy.
- Resolve technical issues and product questions using provided knowledge bases.
- Maintain a professional, empathetic, and friendly tone in all written communications.
- Log customer interactions and feedback into the CRM system accurately.
- Collaborate with the technical team to escalate complex issues.
- Identify opportunities to upsell or cross-sell products to enhance customer experience.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Must be authorized to work in the United States.
- Proven typing speed of 40+ WPM.
- Strong grammar, spelling, and punctuation skills.
- Previous experience in customer service, tech support, or sales is a plus but not mandatory.
- Reliable high-speed internet connection (if working remotely/on-site hybrid).