Job Description
Are you a natural conversationalist looking for an immediate opportunity?
Apex Digital Solutions is seeking a highly motivated Chat Support Representative to join our growing team in Jacksonville, FL. In this fully remote role, you will be the first point of contact for our valued customers, resolving inquiries and delivering exceptional service from the comfort of your home.
We pride ourselves on a dynamic work culture that values efficiency, empathy, and technical proficiency. If you have a passion for helping others and want to advance your career in customer support, we want to hear from you.
Why Join Us?
- Immediate Hire: Start working within days.
- Remote Work: 100% Work From Home flexibility.
- Competitive Pay: $20 - $26/hour based on experience.
- Benefits: Health, dental, vision, and 401(k) options.
Responsibilities
- Manage High-Volume Inquiries: Respond to customer questions via live chat with speed, accuracy, and a friendly tone.
- Resolve Issues: Troubleshoot common technical and account-related issues using established protocols.
- Documentation: Accurately log customer interactions and solutions into our CRM systems.
- Product Knowledge: Stay up-to-date on product features, pricing, and policies to provide accurate information.
- Quality Assurance: Meet or exceed KPIs regarding response time and customer satisfaction scores.
- Team Collaboration: Communicate effectively with team leads and other support agents to resolve complex escalations.
Qualifications
- Experience: Minimum 1 year of customer support experience (remote or in-office).
- Communication: Excellent written communication skills with a focus on grammar, spelling, and tone.
- Technical Proficiency: Proficient with computers, browsers, and typing (40+ WPM).
- Reliability: Stable high-speed internet connection and a dedicated workspace.
- Tools: Familiarity with CRM software (e.g., Zendesk, Salesforce) is a plus but not required.
- Education: High school diploma or equivalent required.