Job Description
Are you a great communicator looking for an exciting opportunity? TechSolutions US is seeking a dedicated Chat Support Representative to join our growing team in Indianapolis, IN. In this pivotal role, you will be the face of our brand, delivering exceptional customer experiences through real-time chat interactions. We pride ourselves on our supportive culture, offering a pathway for career growth and a competitive benefits package for all full-time employees.
Why Join Us?
We are looking for a proactive problem-solver who thrives in a fast-paced digital environment. If you are ready to take the next step in your customer service career, we want to hear from you!
Why Join Us?
- Competitive hourly pay ($18.00 - $22.00)
- Comprehensive health, dental, and vision insurance
- Flexible work schedules and paid time off
- Professional development and training opportunities
We are looking for a proactive problem-solver who thrives in a fast-paced digital environment. If you are ready to take the next step in your customer service career, we want to hear from you!
Responsibilities
- Respond to incoming customer inquiries via live chat with speed and accuracy.
- Resolve customer issues and troubleshoot technical problems using established protocols.
- Maintain a professional, friendly, and empathetic tone in all written communications.
- Log customer interactions and account details accurately in the CRM database.
- Collaborate with the technical team to escalate and resolve complex cases.
- Stay up-to-date with product knowledge to provide informed assistance.
- Identify opportunities to upsell or cross-sell products based on customer needs.
Qualifications
- High school diploma or equivalent; Associate degree preferred.
- Previous experience in customer service or chat support is a plus.
- Strong typing skills with a minimum of 40-50 WPM.
- Excellent written communication and grammar skills.
- Proficiency with computers and CRM software (e.g., Zendesk, Salesforce).
- Ability to multitask and manage time effectively in a remote setting.
- Reliable internet connection and a dedicated workspace.