Job Description
We are hosting a massive Hiring Event for Night Shift Chat Support Representatives in Chicago, IL. If you are a dedicated communicator looking for a stable career with a competitive hourly wage, this is your opportunity to join a forward-thinking team.
As a Chat Support Specialist, you will be the first point of contact for our clients, handling inquiries through various digital channels. We value empathy, speed, and technical aptitude. This role is perfect for night owls and those seeking a dynamic work environment.
Why Join Us?
- Competitive Pay: Earn between $18.00 - $22.00 per hour.
- Flexible Scheduling: Night shift opportunities available immediately.
- Growth Opportunities: Clear paths for advancement within the company.
Responsibilities
- Engage with customers via real-time chat to resolve inquiries regarding products, services, and account status.
- Maintain a professional and empathetic tone while managing high-volume ticket volumes during night hours.
- Utilize CRM software to document customer interactions and update account information accurately.
- Identify and escalate complex technical issues to the Tier 2 support team when necessary.
- Stay updated on product knowledge and policy changes to provide accurate information.
- Meet or exceed daily and weekly performance metrics regarding response time and customer satisfaction.
Qualifications
- High school diploma or equivalent; some college is preferred.
- Fluent in English (written and verbal) with excellent grammar and typing skills (40+ WPM).
- Proven experience in customer service or technical support is a plus, but we provide training.
- Must be available to work rotating night shifts, including weekends and holidays.
- Reliable internet connection and a dedicated workspace at home are required for remote chat roles.
- Strong problem-solving abilities and the ability to remain calm under pressure.