Job Description
Are you a natural problem-solver with a friendly demeanor? TechConnect Solutions is seeking motivated individuals to join our team as Chat Support Representatives in Fort Worth, TX.
We are looking for enthusiastic candidates who are ready to launch a career in customer service. The best part? We offer paid training to ensure you are fully prepared before your first shift. No prior experience is necessary—just bring your positive attitude and willingness to learn.
Join a company that values its employees and invests in your growth.
Responsibilities
- Respond to customer inquiries promptly and professionally via live chat channels.
- Assist customers with troubleshooting technical issues, account management, and product questions.
- Maintain a high level of customer satisfaction and build rapport with every interaction.
- Document customer interactions, feedback, and resolutions accurately in our CRM system.
- Collaborate with team leads to resolve complex customer escalations effectively.
- Stay updated on product knowledge, policy changes, and company announcements.
Qualifications
- High school diploma or GED equivalent required.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer skills and typing proficiency (35+ WPM).
- Strong written communication skills with a focus on grammar and spelling.
- Ability to work full-time hours, including evenings, weekends, and holidays.
- Must be authorized to work in the United States.