Job Description
Are you a natural communicator looking for an exciting career in customer service? Apex Support Solutions is seeking dedicated Chat Support Representatives to join our growing team in Columbus, OH. This is an Immediate Hire position featuring comprehensive Paid Training to ensure your success from day one.
We value our employees and offer a competitive benefits package, including health insurance, paid time off, and a supportive work environment. If you have a passion for helping others and a knack for problem-solving, we want to hear from you.
Why Join Us?
- Immediate Start: Begin your career path without the wait.
- Paid Training: No prior experience required; we teach you everything you need to know.
- Flexible Scheduling: Options to work full-time or part-time to fit your lifestyle.
Responsibilities
- Respond to customer inquiries and issues in real-time via live chat with a friendly and professional tone.
- Troubleshoot technical problems and provide accurate solutions to ensure customer satisfaction.
- Document all customer interactions and issue resolutions in the CRM system accurately and efficiently.
- Collaborate with team leads and other departments to resolve complex customer escalations.
- Meet and exceed daily and weekly performance metrics regarding response time and customer satisfaction scores.
- Complete and pass the mandatory paid training program before going live with customers.
Qualifications
- High school diploma or equivalent (GED) required.
- Proven ability to type at least 40 WPM with high accuracy.
- Strong written communication skills and the ability to adapt tone to different customer personalities.
- Reliable high-speed internet connection and a quiet workspace.
- Basic computer proficiency including navigating web browsers and email.
- Ability to work flexible hours, including evenings, weekends, and holidays as required.