Job Description
Are you a people person looking for a stable, rewarding career?
Customer First Solutions is currently hiring Chat Support Representatives to join our growing team in San Diego, CA. We offer a competitive hourly wage with weekly pay and the flexibility to work from home. If you have excellent communication skills and a passion for helping others, we want to hear from you!
We are looking for dedicated individuals to handle customer inquiries via live chat, troubleshoot technical issues, and ensure our clients receive top-tier service.
Responsibilities
- Manage Inquiries: Respond to customer questions and concerns via live chat in a professional, friendly, and timely manner.
- Problem Resolution: Troubleshoot technical issues and provide accurate solutions to resolve customer problems efficiently.
- Documentation: Accurately document all customer interactions and solutions within the CRM system.
- Product Knowledge: Stay up-to-date with company products, services, and policies to provide accurate information.
- Quality Assurance: Meet and exceed performance metrics including response time, first contact resolution, and customer satisfaction scores.
Qualifications
- Experience: Previous customer support experience in a chat or email environment is preferred.
- Education: High school diploma or equivalent required.
- Technical Skills: Must have a reliable high-speed internet connection and a dedicated workspace.
- Typing: Fast and accurate typing skills (minimum 40 WPM).
- Communication: Strong written communication skills with a neutral, professional tone.