Job Description
Join our dynamic customer support team as a Chat Support Specialist in Columbus! We're seeking tech-savvy communicators to deliver exceptional virtual assistance to our global clientele. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment at our downtown Columbus headquarters. Perfect opportunity for career growth in the thriving tech sector of Central Ohio!
Responsibilities
- Provide real-time chat support via web and mobile platforms
- Resolve technical inquiries and troubleshoot software issues
- Document interactions using CRM systems with precision
- Collaborate with cross-functional teams to escalate complex cases
- Maintain high customer satisfaction scores through personalized support
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Excellent written communication skills (90+ WPM typing speed)
- Proficiency with Zendesk, Intercom, or similar support tools
- Strong problem-solving abilities in fast-paced environments
- Available to work flexible shifts including evenings/weekends
- Must pass background check and drug screening