Job Description
Join our award-winning customer experience team at ConnectHub Solutions! We're seeking dynamic Chat Support Specialists to deliver exceptional digital customer service from our Fort Worth headquarters. This immediate-start opportunity offers competitive pay, comprehensive training, and career growth in a fast-paced tech environment. Help shape our future of digital customer interactions while working alongside passionate innovators.
Responsibilities
- Provide real-time chat support across multiple digital platforms (web, mobile app, social)
- Resolve customer inquiries with empathy and technical expertise
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex issues
- Maintain service level standards for response times and resolution rates
- Contribute to knowledge base improvements and training materials
- Identify trends to enhance customer experience workflows
Qualifications
- Minimum 1 year customer service or chat support experience
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software and chat platforms (Zendesk, Intercom)
- High school diploma or equivalent required
- Strong problem-solving and conflict resolution abilities
- Reliable internet connection for remote/hybrid work
- Flexibility to work evenings/weekends as needed