Job Description
Join our award-winning team as a Chat Support Specialist in Columbus! We're seeking empathetic communicators to deliver exceptional digital customer experiences. No prior experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, flexible scheduling options, and clear advancement paths within our growing tech company.
Why Join Us?
- Full paid training program covering chat tools and soft skills
- Health benefits, 401(k) matching, and paid time off
- Modern downtown Columbus office with free parking
- Ongoing mentorship and career development opportunities
Responsibilities
- Respond to customer inquiries via live chat with speed and accuracy
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation of customer interactions
- Collaborate with technical teams to resolve complex issues
- Meet performance metrics for response time and resolution rate
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer proficiency and typing speed (40+ WPM)
- Strong problem-solving and conflict resolution abilities
- Customer-focused mindset with empathy and patience
- Availability to work rotating shifts including weekends
- Must pass background check and drug screening