Job Description
Join ConnectHub Solutions as a Chat Support Specialist and become the digital face of our innovative client portfolio. We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat platforms. This role offers immediate start for motivated individuals who thrive in fast-paced digital environments. Enjoy competitive compensation, comprehensive training, and opportunities for career growth in Fort Worth's booming tech sector. Immediate start available!
Responsibilities
- Resolve customer inquiries via chat with speed and accuracy
- Multi-task across multiple chat channels while maintaining professionalism
- Document interactions and escalate complex issues appropriately
- Collaborate with cross-functional teams to improve support workflows
- Meet performance metrics for response time and resolution rate
- Contribute to knowledge base documentation
- Participate in ongoing product training sessions
Qualifications
- Minimum 1 year customer service experience
- Excellent typing speed (60+ WPM) with error-free accuracy
- Proficiency in chat platforms (Zendesk, Intercom, etc.)
- Strong problem-solving and conflict resolution skills
- Ability to work flexible hours including evenings/weekends
- High school diploma or equivalent required
- Basic technical troubleshooting knowledge
- Positive attitude under pressure