Job Description
Join Urban Support Solutions as a Chat Support Specialist in Chicago and become the voice of our customers! This immediate-start opportunity lets you work remotely while representing a leading tech company. We're seeking empathetic communicators who thrive in fast-paced digital environments.
What You'll Love:
- Flexible remote work with Chicago-based team culture
- Comprehensive training and career advancement paths
- Health/dental benefits and 401k matching
- Immediate onboarding for qualified candidates
Responsibilities
- Deliver real-time customer support via chat platforms
- Resolve technical inquiries and billing issues
- Document interactions in CRM systems with precision
- Collaborate with Tier 2 teams for complex escalations
- Maintain 95% customer satisfaction metrics
- Participate in weekly product knowledge sessions
Qualifications
- Minimum 1 year customer service experience
- 40+ WPM typing speed with 98% accuracy
- Proficient in Zendesk/Salesforce platforms
- Ability to multitask across 5+ chat windows
- Strong written communication skills
- Available for flexible shifts (evenings/weekends)
- High school diploma or equivalent