Job Description
Join our award-winning support team at ConnectHub Solutions and become the voice of our brand! We're seeking energetic Chat Support Specialists to deliver exceptional customer experiences through real-time digital channels. This is a fantastic opportunity to launch your career in customer service with competitive pay, comprehensive training, and immediate start. Enjoy our modern downtown San Antonio office with flexible scheduling options and a collaborative culture that values your growth.
Responsibilities
- Resolve customer inquiries via live chat, email, and social media with speed and accuracy
- Document interactions and escalate complex issues to senior support agents
- Maintain detailed knowledge of products/services through continuous training
- Collaborate with cross-functional teams to improve support workflows
- Meet/exceed performance metrics including response time and customer satisfaction
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 1 year customer service experience (chat support a plus)
- Exceptional written communication and typing speed (60+ WPM)
- Proficiency with CRM software and multitasking platforms
- Strong problem-solving abilities with calm demeanor under pressure
- Available for flexible shifts including weekends and holidays
- Bilingual (English/Spanish) certification highly desirable