Job Description
Join our dynamic team at Innovate Support Services as a Chat Support Specialist! We're hosting an exclusive hiring event in San Diego for passionate individuals who excel at delivering exceptional customer experiences through digital channels. This role offers competitive pay, comprehensive benefits, and career growth opportunities in a fast-paced tech environment. Perfect for tech-savvy communicators who thrive in remote or hybrid settings!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and empathy
- Resolve technical issues and provide product support for SaaS platforms
- Document interactions using CRM systems and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex issues
- Meet performance metrics including response time and resolution rate
- Contribute to knowledge base articles and process improvements
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years experience in customer support or chat-based roles
- Exceptional written communication and typing proficiency (60+ WPM)
- Familiarity with CRM software (Zendesk, Salesforce) and chat tools
- Strong problem-solving abilities and emotional intelligence
- Availability to work flexible shifts including weekends
- Basic troubleshooting experience for common tech issues