Job Description
Join our award-winning support team and become the voice of our brand! We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences through real-time digital channels. This contract position offers immediate start and the opportunity to work with cutting-edge technology in San Jose's vibrant tech hub.
As a key member of our customer success team, you'll resolve inquiries, troubleshoot technical issues, and build lasting relationships with users. We provide comprehensive training and a collaborative environment where your problem-solving skills shine. If you thrive in fast-paced digital interactions and want to make an immediate impact, apply today!
Responsibilities
- Deliver real-time customer support via in-app chat, messaging platforms, and email
- Resolve technical issues, billing inquiries, and product usage questions
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with engineering teams to escalate complex technical bugs
- Identify trends in customer feedback to improve service quality
- Maintain 95% customer satisfaction score with personalized solutions
- Adhere to SLA metrics for first-contact resolution and response time
Qualifications
- 2+ years of customer support experience in chat/email environments
- Exceptional written communication with flawless grammar and tone
- Proficiency in Zendesk, Intercom, or similar support platforms
- Ability to multitask across 3-5 simultaneous chat conversations
- Strong problem-solving skills with technical aptitude
- Must be available for flexible shifts including weekends
- High school diploma; college degree preferred
- US work authorization and ability to start immediately