Job Description
Join our award-winning customer experience team as a Chat Support Specialist in San Francisco! We're seeking tech-savvy communicators to deliver exceptional digital support through live chat channels. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment in the heart of the Bay Area.
What We Offer:
- 4-week fully compensated training program
- Competitive hourly wages + performance bonuses
- Comprehensive health benefits (Day 1)
- Clear career progression path
- Modern downtown office with transit access
Responsibilities
- Deliver real-time chat support to resolve customer inquiries across tech products
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 teams for complex technical escalations
- Identify process improvement opportunities for chat workflows
- Participate in weekly team performance reviews
- Adhere to SLA targets for response and resolution times
- Contribute to knowledge base development
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Excellent written communication skills (type 50+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce)
- Ability to multitask in fast-paced digital environments
- Basic troubleshooting knowledge for web/mobile applications
- Authorized to work in the United States
- Must pass background check and drug screening