Job Description
Join our award-winning support team as an urgent Chat Support Specialist in San Jose! We're seeking empathetic communicators to deliver exceptional customer experiences through live chat channels. This immediate-start opportunity offers competitive compensation and career growth in a dynamic tech environment.
At TechConnect Solutions, we pride ourselves on fostering innovation and employee development. Enjoy modern workspaces, comprehensive benefits, and the chance to shape our customer-first culture while solving real-world problems for global clients.
Responsibilities
- Deliver real-time support via chat platforms with 95%+ customer satisfaction
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document cases accurately in CRM systems and maintain detailed knowledge base
- Collaborate with Tier 2 engineers on complex technical escalations
- Proactively identify process improvements to enhance support efficiency
- Maintain SLA targets with average response time under 90 seconds
- Participate in weekly training to master new products and tools
Qualifications
- 2+ years customer support experience with chat platforms
- Proven typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar CRM tools
- Strong problem-solving abilities with logical troubleshooting mindset
- Excellent written communication with professional tone
- Ability to multitask in fast-paced digital environments
- Available for immediate start and flexible scheduling
- High school diploma; relevant certifications preferred