Job Description
Join our award-winning support team in San Jose! We're seeking passionate Chat Support Specialists to deliver exceptional customer experiences through real-time digital channels. This full-time role includes comprehensive paid training to master our cutting-edge support systems and industry best practices. Enjoy a collaborative environment with growth opportunities into senior technical or team leadership roles. We offer competitive benefits, flexible scheduling options, and a culture that celebrates innovation and customer obsession.
Responsibilities
- Provide instant, accurate solutions via live chat for technical and product inquiries
- Document interactions and resolve issues using our proprietary CRM system
- Collaborate with engineering teams to escalate complex technical bugs
- Maintain 95%+ customer satisfaction rating through personalized support
- Participate in weekly training sessions to master new product features
- Analyze chat trends to identify process improvement opportunities
- Support 24/7 rotational schedule with core hours (9 AM - 6 PM PST)
Qualifications
- High school diploma or equivalent; college degree preferred
- 60+ WPM typing speed with 98% accuracy
- Experience in customer service or technical support (chat/email preferred)
- Proficiency with CRM software (Zendesk/Salesforce experience a plus)
- Exceptional written communication skills with professional tone
- Ability to multitask in high-volume chat environments
- Passion for technology and eagerness to learn new platforms
- Must be authorized to work in the United States