Job Description
Join our dynamic team at TechFlow Solutions as a Chat Support Specialist in Austin! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat support. This immediate-start contract role offers flexible hours and the opportunity to work with cutting-edge technology while solving complex problems for diverse clients.
Responsibilities
- Provide prompt, accurate responses to customer inquiries via live chat
- Resolve technical issues, billing questions, and product concerns
- Maintain detailed documentation of interactions and resolutions
- Collaborate with technical teams to escalate complex cases
- Meet daily performance metrics for response time and resolution rate
- Identify trends in customer feedback for process improvement
Qualifications
- Minimum 1 year customer support experience via chat/email
- Exceptional written communication skills in English
- Proficient in CRM software (Zendesk, Salesforce, or similar)
- Ability to multitask in fast-paced digital environments
- Strong problem-solving and conflict resolution abilities
- Available for immediate start and flexible scheduling
- High school diploma or equivalent (college preferred)