Job Description
Join Austin's fastest-growing tech team as a Chat Support Specialist! We're seeking dynamic communicators to deliver exceptional customer experiences through real-time chat support. This is your opportunity to launch a rewarding career in customer service with immediate start and growth potential.
At TechFlow Solutions, we believe in empowering our team with cutting-edge tools and a supportive culture. You'll be the frontline hero resolving technical inquiries, troubleshooting issues, and building lasting customer relationships—all while enjoying Austin's vibrant tech ecosystem.
Responsibilities
- Provide real-time chat support for B2B SaaS clients across multiple platforms
- Resolve technical issues, billing inquiries, and product functionality questions
- Maintain detailed case notes and document solutions in CRM systems
- Collaborate with engineering teams to escalate complex technical challenges
- Proactively identify opportunities to enhance customer satisfaction workflows
- Participate in weekly training sessions to master product updates
- Support peak-hour chat volumes with empathy and efficiency
Qualifications
- Minimum 1 year experience in customer support or technical assistance
- Exceptional written communication with 60+ WPM typing proficiency
- Proficiency in Zendesk, Intercom, or similar support platforms
- Strong problem-solving abilities with technical aptitude
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent; college degree preferred
- Authorization to work in the United States without sponsorship