Job Description
Join our elite customer support team at Innovate Solutions Group! We're hosting an urgent hiring event for passionate Chat Support Specialists in Charlotte, NC. This is your chance to launch a dynamic career in customer experience while working with cutting-edge technology. Enjoy competitive pay, comprehensive benefits, and a collaborative environment where your voice matters. Apply today to secure your spot at our exclusive hiring event!
Responsibilities
- Deliver exceptional customer support via live chat, email, and phone channels
- Resolve technical inquiries and troubleshoot software/hardware issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex escalations
- Identify process improvement opportunities and implement solutions
- Contribute to knowledge base articles and training materials
Qualifications
- Minimum 1 year customer service or technical support experience
- Proficiency in live chat platforms (e.g., Zendesk, Intercom)
- Strong written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic technical troubleshooting knowledge (OS, browsers, connectivity)
- High school diploma or equivalent; associate's degree preferred