Job Description
Join ConnectCare Solutions as a Chat Support Specialist and become the face of our customer success team! We're seeking passionate individuals in Florida to deliver exceptional real-time support through our digital platforms. This immediate-start opportunity offers competitive pay, comprehensive training, and a collaborative environment where your problem-solving skills shine. Help customers resolve issues, build loyalty, and grow your career in tech support with a company that values your growth.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions accurately in CRM systems while maintaining service standards
- Collaborate with technical teams to escalate complex issues efficiently
- Proactively identify opportunities to improve customer experience workflows
- Maintain product knowledge through continuous training modules
- Support multiple digital channels (chat, email, knowledge base)
Qualifications
- Minimum 1 year customer service or technical support experience
- Exceptional written communication skills with 60+ WPM typing speed
- Proficiency in CRM tools (Zendesk, Salesforce, or similar)
- Strong problem-solving abilities with attention to detail
- High school diploma or equivalent; associate degree preferred
- Ability to work flexible shifts including evenings/weekends
- Florida residency required for in-person onboarding