Job Description
Are you a people-person with a knack for technology? Apex Global Support is currently hosting a major Hiring Event in San Jose, CA, and we are looking for Chat Support Specialists to join our elite team. We are also expanding our remote operations to Virginia, offering flexibility for top talent.
As a Chat Support Specialist, you will be the voice of our brand, resolving complex technical inquiries and providing world-class customer service through instant messaging channels.
Why Join Our Hiring Event?
- Competitive hourly pay ($20 - $26/hour).
- Comprehensive health, dental, and vision insurance.
- Career progression paths into Senior Support and Team Lead roles.
- State-of-the-art training programs.
Don't miss this opportunity to advance your career in a dynamic tech environment.
Responsibilities
- Respond to customer inquiries via live chat with empathy and efficiency.
- Diagnose and troubleshoot technical issues related to our software and services.
- Maintain accurate records of interactions in the CRM system.
- Escalate complex issues to senior support tiers when necessary.
- Collaborate with cross-functional teams to improve product features.
- Adhere to quality assurance standards and SLAs.
Qualifications
- High school diploma or equivalent required.
- Proven experience in customer service or tech support preferred.
- Must type at least 45 WPM.
- Strong problem-solving skills and attention to detail.
- Reliable high-speed internet connection (for remote roles).
- Ability to work in a fast-paced, team-oriented environment.