Job Description
Join our award-winning customer experience team as a Chat Support Specialist! We're hosting exclusive hiring events for talented communicators in Los Angeles and New York. This full-time role offers remote flexibility with occasional in-person collaboration at our state-of-the-art offices. Enjoy competitive compensation, comprehensive benefits, and career growth opportunities in a dynamic tech environment.
Responsibilities
- Deliver exceptional real-time support via chat for 50+ clients across multiple industries
- Resolve technical inquiries, billing issues, and product troubleshooting with efficiency
- Maintain detailed case documentation in CRM systems with 99% accuracy
- Collaborate with Tier 2 engineers to escalate complex technical challenges
- Contribute to knowledge base improvements and SOP optimization
- Participate in weekly training sessions on new products and processes
Qualifications
- 2+ years of professional chat support or customer service experience
- Proficient in Zendesk, Intercom, or similar CRM platforms
- Exceptional written communication with flawless grammar and tone mastery
- Ability to handle 15+ concurrent chat sessions during peak hours
- Strong problem-solving skills with technical aptitude
- Available for rotating weekend shifts (1 weekend/month)
- Associate degree or equivalent experience required