Job Description
Join TechConnect Solutions as a Chat Support Specialist in Seattle, WA!
We're seeking passionate communicators to deliver exceptional customer support through our live chat platform. This full-time role includes comprehensive paid training, competitive benefits, and a dynamic team environment. Help us redefine digital customer experiences while advancing your career in tech support.
What We Offer:
- 2-week paid training program with certification
- Health, dental, and vision insurance
- 401(k) with company matching
- Remote work flexibility after training
- Clear advancement paths to senior roles
Perfect for career changers and customer service enthusiasts!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues and product questions
- Document interactions in CRM systems with precision
- Collaborate with Tier 2 support for complex escalations
- Meet monthly CSAT and resolution rate targets
- Participate in weekly product knowledge sessions
- Identify trends to improve support protocols
Qualifications
- High school diploma or equivalent
- Excellent written communication skills
- Ability to type 40+ WPM with 98% accuracy
- Basic troubleshooting experience preferred
- Comfortable with Windows/macOS environments
- Patience and empathy in high-pressure situations
- Available to work evenings/weekends (rotating schedule)
- US work authorization required