Job Description
We are seeking a dedicated Chat Support Specialist to join our dynamic team in Raleigh, NC. If you thrive in a fast-paced environment and love solving problems for customers, this is the perfect opportunity for you.
As a key member of our support team, you will be the voice of our brand, providing real-time assistance through chat channels. We are looking for candidates ready for an immediate start and committed to delivering excellence.
Responsibilities
- Respond to customer inquiries via live chat and email in a timely manner.
- Resolve technical issues and product questions with empathy and accuracy.
- Log interactions and maintain accurate customer records in the CRM system.
- Identify and escalate complex issues to the appropriate department.
- Collaborate with product and sales teams to improve service delivery.
Qualifications
- High school diploma or GED equivalent.
- Excellent typing speed (40+ WPM) and grammar.
- Previous experience in customer support, chat support, or technical helpdesk.
- Strong problem-solving skills and attention to detail.
- Ability to work full-time in a professional office environment.