Job Description
Join TechConnect Solutions as a Chat Support Specialist in sunny San Jose! We're seeking enthusiastic communicators to deliver exceptional customer service through our digital platforms. Enjoy comprehensive paid training, career advancement opportunities, and a collaborative work environment. Full-time benefits include health insurance, paid time off, and retirement plans. No prior experience required—just your passion for helping others and a willingness to learn!
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues and provide product support documentation
- Collaborate with cross-functional teams to escalate complex problems
- Maintain detailed case records in CRM systems
- Meet key performance metrics for response time and resolution rates
- Participate in continuous training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent written communication skills in English
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and multitasking abilities
- Basic proficiency with CRM software (training provided)
- Customer service mindset with empathy and patience
- Must be authorized to work in the United States