Job Description
Join our dynamic team at TechConnect Solutions for our exclusive hiring event targeting full-time Chat Support Specialists! We're seeking passionate individuals to deliver exceptional customer experiences through real-time chat channels. This role offers competitive compensation, comprehensive benefits, and growth opportunities in a tech-forward environment.
Why Apply? Our hiring event connects top talent with immediate openings across Denver, CO and Illinois. Enjoy streamlined interview processes, on-the-spot decision-making, and a chance to launch your career in customer support.
Responsibilities
- Provide real-time chat support to resolve customer inquiries and technical issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with cross-functional teams to escalate complex problems
- Meet performance metrics including response time and resolution targets
- Contribute to knowledge base improvements and training materials
- Monitor chat queues during peak hours to ensure SLA compliance
- Participate in continuous training on product updates and support protocols
Qualifications
- High school diploma or equivalent; degree preferred
- 1+ years in customer support or chat-based roles
- Exceptional written communication skills with professional tone
- Proficiency in CRM software and chat platforms (Zendesk, Intercom)
- Strong problem-solving abilities and emotional intelligence
- Ability to multitask in fast-paced digital environments
- Availability for flexible shifts including weekends
- Must be authorized to work in the United States