Job Description
Join our award-winning customer support team at TechConnect Solutions! We're hosting an exclusive hiring event for passionate Chat Support Specialists in Philadelphia. As a key member of our remote-first team, you'll deliver exceptional digital experiences to clients across the US while advancing your career in a dynamic tech environment. Enjoy competitive compensation, comprehensive benefits, and growth opportunities within a company that values innovation and employee development.
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 2-minute response SLAs
- Utilize CRM tools to document interactions and track issue resolution metrics
- Collaborate with technical teams to troubleshoot complex product issues
- Identify upsell opportunities and contribute to revenue growth initiatives
- Maintain 95%+ customer satisfaction scores through empathetic communication
- Participate in daily team huddles and continuous improvement workshops
Qualifications
- 1+ years of customer service experience with digital communication tools
- Exceptional written communication skills with professional tone
- Proficiency in Zendesk, Intercom, or similar support platforms
- Ability to multitask in fast-paced chat environments
- High school diploma or equivalent; college degree preferred
- Available for on-site interview in Philadelphia during hiring event
- Must be authorized to work in the United States