Job Description
Join our dynamic customer support team in Dallas as an immediate hire Chat Support Specialist! We're seeking tech-savvy communicators to deliver exceptional service through real-time chat channels. This is your chance to launch or advance your career in a fast-paced environment with competitive pay and growth opportunities. No weekends required!
Responsibilities
- Resolve customer inquiries via live chat with speed and accuracy
- Maintain detailed documentation of interactions in CRM systems
- Collaborate with cross-functional teams to address escalated issues
- Adhere to SLA metrics for response time and resolution rates
- Identify trends and suggest process improvements
- Provide product knowledge training to new agents
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or chat support experience
- Exceptional written communication skills
- Proficiency with Zendesk, Intercom, or similar platforms
- Ability to multitask in high-volume environments
- Available for immediate start
- Must pass background check