Job Description
Join our award-winning support team as a Chat Support Specialist in sunny San Jose! We're seeking empathetic communicators to deliver exceptional customer service through live chat channels. No experience? No problem! Our comprehensive paid training program will equip you with everything needed to succeed. Enjoy competitive pay, full-time benefits, and a vibrant tech culture at a company that invests in your growth.
What We Offer:
- Full-time position with health/dental/vision benefits
- 2-week paid training program
- Flexible schedule options
- Clear career advancement path
- Modern downtown office with free parking
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues for SaaS products using troubleshooting guides
- Maintain detailed case notes in CRM system
- Collaborate with Tier 2 support for complex escalations
- Meet 95% customer satisfaction score monthly
- Participate in weekly team training sessions
- Identify process improvement opportunities
Qualifications
- High school diploma or equivalent (college preferred)
- Excellent written communication skills
- Type 45+ WPM with 98% accuracy
- Proficiency with Windows/Mac OS
- Customer service mindset with patience
- Ability to work independently in fast-paced environment
- Reliable internet connection for hybrid work
- Passion for helping others succeed