Job Description
Join our award-winning support team as a Chat Support Specialist in Seattle! We're seeking tech-savvy communicators to deliver exceptional customer experiences through real-time chat channels. This is an immediate hire contract position with competitive pay and flexible scheduling. If you thrive in fast-paced environments and enjoy solving problems, apply today to start your career journey with us!
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues for SaaS products and digital services
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 teams for complex escalations
- Meet 95% customer satisfaction score targets
- Participate in weekly performance improvement sessions
Qualifications
- 2+ years of customer support experience
- Proficiency in Zendesk or Freshdesk platforms
- Excellent written communication skills
- Ability to handle 4-6 concurrent chat sessions
- Must pass background check and drug screening
- Available for immediate start (within 48 hours)
- High school diploma or equivalent required